Privacy Policy

Effective and last updated: September 4, 2026

Vital Pilates (“Vital Pilates,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit vitalpilatesbakersfield.com, contact us, attend the studio, or use services that link to this Policy.

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact and account information, such as your name, email address, telephone number, mailing address, login or membership details, and communications with us.
• Transaction and membership information, such as purchases, class credits, bookings, attendance, cancellations, and payment status. Payment card details are generally processed by our payment or booking providers rather than stored by this website.
• Studio, safety, and preference information you choose to provide, including waiver information, accessibility requests, emergency contact information, and information relevant to safely participating in a class.
• Internet and device information, such as IP address, browser and device type, referring pages, pages viewed, and approximate location derived from an IP address. Our hosting and security providers may automatically process this information in server logs.
• Other information you provide when you contact us, register for an event, respond to a survey, participate in a promotion, or otherwise interact with us.

We collect information directly from you, automatically from your browser or device, and from providers that help us operate our studio, website, bookings, payments, communications, and events.

How We Use Personal Information

• Provide classes, memberships, events, customer service, and requested accommodations.
• Create and manage bookings and member accounts.
• Process transactions and maintain business and tax records.
• Send service messages and, where permitted, studio news or promotions. You may unsubscribe from promotional email using the link in the message or by contacting us.
• Maintain safety, prevent fraud or misuse, troubleshoot, secure our services, and enforce studio terms and policies.
• Comply with law, respond to lawful requests, and establish or defend legal claims.
• Analyze and improve our website, services, and member experience.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients for the purposes described above:

• Service providers and contractors supporting website hosting, booking and membership management, payment processing, email or communications, professional advice, security, and business operations.
• Event or business partners when needed to provide an event or benefit you request, or when you direct us to share information.
• Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, property, or the integrity of our services.
• Parties to a business transaction involving a merger, financing, reorganization, sale, or transfer of all or part of our business, subject to appropriate safeguards.

We do not sell personal information for money. We also do not use or disclose personal information for cross-context behavioral advertising. We do not offer financial incentives in exchange for personal information.

Booking, Payment, and Third-Party Services

Class bookings, memberships, account management, and payments may be handled through Glofox or another third-party provider. When you follow a link to or use a third-party app, website, payment service, social network, or partner service, that provider’s privacy policy governs its own collection and use of information. We encourage you to review those policies. Vital Pilates does not control third-party privacy or security practices.

Cookies, Similar Technologies, and Do Not Track

This website and its hosting providers may use cookies or similar technologies that are necessary to deliver, secure, and maintain the site. We do not currently use website information for targeted advertising. Because there is not a uniform industry standard for browser “Do Not Track” signals, this website does not currently respond to those signals. Third-party sites and apps linked from our website may collect information about your activity under their own policies and controls.

Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining transaction and membership records, meeting legal, accounting, tax, insurance, and safety obligations, resolving disputes, and enforcing agreements. Retention periods vary based on the type of information and applicable requirements.

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information. No method of storage or transmission is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices and California Rights

You may ask us to provide access to, correct, or delete personal information we maintain about you, subject to verification and applicable exceptions. You may also ask for information about our privacy practices or opt out of promotional email. We will not discriminate against you for making a privacy request.

California residents may have additional rights under applicable California law, including rights to know about, access, correct, or delete personal information and to opt out of certain sales or sharing. As stated above, we do not sell personal information or share it for cross-context behavioral advertising. If a California privacy law applies to a request, we will process the request as that law requires. An authorized agent may submit a request on your behalf, but we may request proof of authorization and may need to verify your identity directly.

To submit a request, email amillerpilates@outlook.com with the subject line “Privacy Request,” or write to us at the address below. Please describe your request and provide enough information for us to identify the relevant records. We will use information supplied with the request only to verify and respond to it. Information controlled solely by a third-party booking or payment provider may need to be requested directly from that provider.

Children’s Privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. If you believe a child under 13 has provided personal information through this website, please contact us so we can address it. Participation by minors in studio services is subject to our studio policies and required parent or legal guardian consent.

Changes to This Policy

We may update this Privacy Policy as our practices or legal obligations change. We will post the revised Policy here and update the “last updated” date. If a change materially affects how we use personal information already collected, we will provide additional notice when required by law.

Contact Us

Vital Pilates
4021 Calloway Drive, Suite 700
Bakersfield, CA 93312
amillerpilates@outlook.com